We are committed to making our digital experience as accessible and usable as possible for everyone. This Accessibility Statement explains the measures we take to support inclusive access and outlines the standards we aim to meet across our content, structure, and interactions. Our current accessibility approach is informed by WCAG 2.1 AA compliance goals, with a focus on clear presentation, predictable navigation, and compatibility with assistive technologies. We continuously review our accessible website experience to identify barriers and improve the way users engage with information and features.
Accessibility standards and approach
Our site is designed with accessibility in mind, including semantic headings, readable contrast, and text that is easier to understand. We aim to support users who rely on screen-reader support by ensuring that key page elements are structured logically and that content order remains meaningful. In addition, we work to make our pages usable without a mouse, so keyboard navigation can be completed across primary interactions. This includes access to links, form controls, and interactive areas using standard keyboard commands.
We also aim to avoid content that may create unnecessary difficulty for people using assistive tools. Images should have descriptive alternative text where appropriate, and important information is presented in text rather than relying only on visual cues. Our accessibility statement reflects an ongoing commitment to improve the user journey, especially for people who need flexible ways to read, navigate, and interact with content. Where possible, we keep layouts consistent so users can build familiarity across pages. Accessible design is not a one-time task; it is part of how we maintain and update the site.
Keyboard and assistive technology support
We aim for the site to work with modern browsers and common assistive technologies, including screen readers and browser zoom tools. Users should be able to move through the main content in a logical order, skip repetitive elements where available, and understand page headings and labels. Our team also considers focus visibility, link purpose, and form instructions to help reduce friction. These practices support a more inclusive experience for people using keyboard-only access, voice navigation, or assistive software.
We recognise that accessibility needs vary. Some visitors may need larger text, simpler layouts, or clearer wording, while others may depend on screen-reader-friendly structure or strong keyboard support. To help meet these needs, we strive to use plain language, concise labels, and content hierarchy that makes sense when read sequentially. We also review pages for issues that could affect users with low vision, motor impairments, or cognitive differences. Accessible navigation and usable interaction patterns remain central to our ongoing improvements.
Known limitations and improvements
Although we work to align with WCAG 2.1 AA, some areas may still require refinement as we continue improving the experience. When issues are identified, we assess them and prioritise changes based on user impact. This may include adjusting contrast, improving heading structure, clarifying labels, or enhancing the experience for assistive technologies. We treat accessibility as an ongoing responsibility and regularly revisit content and functionality to make meaningful improvements.
If you encounter an accessibility barrier, need information in a different format, or would like to request an adjustment related to access, please get in touch through the organisation’s usual accessibility request process. We welcome requests for alternative formats, clarification of content, or support with using the site. When sharing an issue, it helps to describe the page or feature involved and the type of problem experienced so it can be reviewed efficiently. Accessibility requests are an important part of helping us improve the experience for everyone.
Our commitment to inclusive access
We aim to ensure that the accessible web experience remains usable, understandable, and resilient for a wide range of users and technologies. This statement will be reviewed periodically as standards evolve and improvements are made. Our goal is to offer a digital environment that supports independence, reduces barriers, and reflects best practices in accessibility. By continuing to strengthen structure, compatibility, and clarity, we strive to provide a more inclusive experience for all visitors.
